Privacy policy

At GlossGenius, you make our world shine. We love nothing more than to see our talented community of members thrive and reach new heights with their passion. We are thrilled to provide booking, payment and other technology solutions (the “Services”) to artists, stylists, makeup, skin, hair professionals, wellness professionals, and other beauty and wellness merchants (“Professionals”).

This Privacy Policy explains how GlossGenius, Inc. (“GlossGenius,” “we,” “our,” or “us”) collects, uses, and discloses personal information from and about Professionals, including through glossgenius.com, cardreader.glossgenius.com, the GlossGenius mobile app, and related services. This Policy only applies to the information we collect from and about Professionals and not from or about individuals who may interact with Professionals, such as by booking or paying for appointments.  If you are an individual who has used the Services to provide personal information to a Professional and have questions about their data handling practices, please consult the Professional’s privacy policy and contact the Professional if you have questions or wish to exercise any rights you may have under applicable law.

1. The Information We Collect

We obtain information about you through the means discussed below when we provide the Services. 

a. Information you provide directly to us

We may collect information that you provide directly to us through:

• Your use of the Services, such as when you register for a GlossGenius account;
• Your communications with us or other users, such as through customer support chats;
• Your transmission of content to us, such as when you provide us with information about your business through the Services;
• Your subscriptions to newsletters or other marketing content; and
• Your authorizations for us to access other information.

The information you provide directly to us may include, but is not limited to:

• Identifiers and Contact Information. We may collect identifiers and other contact information from you, such as your name, home address, telephone number, email address, license numbers, Social Security Number, and/or username and password.
• Business Information. We may collect information about your business, such as the type of business, a business address, business phone, an email address, a cosmetology license number, your business URL, information about your services and business, such as the name of your services, description of services, duration and price, your business hours, payment preferences, cancellation fees and/or pictures or videos from your work portfolio or any other pictures or videos you choose to publish through the Services.
• Financial Information. We may collect your bank account or credit card information through our payment processor vendors, to assist in making or receiving payments, e.g. when you use a GlossGenius card reader. We may engage vendors to collect such payment information.
• Transactional Information. When you purchase our Services, we collect information about the transaction.
• Information You Provide or Direct Us to Collect. You may provide or otherwise direct us to collect certain information, such as professional contacts, photographs, or video.

b. Information from other sources

We may collect information about you from other sources. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from non-affiliated parties, such as information to verify your identity or information for other fraud or safety protection purposes. 

Other users may also provide information about you. For example, you may authorize us to access contact information from their device or otherwise use the Services to facilitate sharing of offerings or to invite friends and others to use the Services.  For instance, if you choose to invite or refer a friend to use the Services through our “Refer-a-Friend” feature, you can submit your contact’s phone number or email address and have GlossGenius send the invite email. 

Payment Processing. In connection with our payment processor vendor, Stripe, we may collect certain payment information that you have provided to Stripe, including payment card number, expiration date, and authorization number or security code, and TIN, for purposes of providing our Services and troubleshooting and support purposes.

c. Information we collect automatically

Device/Usage Information. We and our vendors, which include ad networks and analytics companies such as Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Services. As described further below, we may collect and analyze information including but not limited to (a) browser type; (b) ISP or operating system; (c) domain name; (d) access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use. We may also track when and how frequently you access or use the Services, including how you engage with or navigate our website or mobile application. We use this information (including the information collected by our vendors) for analytics (including to determine which portions of the Services are used most frequently and what our users like/do not like), to analyze and improve our Services, to assist in determining relevant advertising (both on and off the Services), to evaluate the success of our advertising and marketing campaigns, and as otherwise described in this Privacy Policy.

Cookies and Other Electronic Technologies. We and our vendors may use cookies, clear GIFs, pixel tags, and other technologies that help us better understand user behavior, personalize preferences, perform research and analytics, and improve the Services. These technologies, for example, may allow us to tailor the Services to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about usage of our Services. We or our vendors also may use certain of these technologies in emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded. For more information about the cookies and other tracking technologies we use, and the choices available to you, see the Targeted Advertising and Analytics section and the Your Choices section below.

Precise Geolocation Information. With your consent, we may collect information about the precise location of your device. You may stop the collection of precise location information at any time. For more information, see the Your Choices section below.

d. Information we derive

We may derive information or draw inferences about you based on the information we collect. For example, we may infer what type of Professional you are based on the services you provide or the city where you live based on your IP address.

2. How We Use the Information We Collect

We use the information we collect for business and commercial purposes, such as:

• To provide you with the Services, including to register you for an account, connect you with other Professionals using the Services, or in conducting your business with clients;
• To respond to your questions or inquiries, including to provide customer support and troubleshooting assistance;
• To communicate with you, including to send you emails about products, events and Services that may interest you;
• To manage and remember your preferences and personalize your experience of the Services;
• To analyze and improve the Services and develop new products, features and services;
• To administer surveys, sweepstakes, promotions, or contests;
• To verify your identity;
• To comply with our legal obligations or as permitted by law;
• To protect the safety and/or integrity of our users, employees, other parties, members of the public, and/or our Services;
• To prevent fraud and enforce our legal terms; and
• To administer and troubleshoot the Services.

To the extent we do collect your license or ID number, we will do so for our identification verification procedures, fraud prevention purposes, as needed to enforce our rights and obligations under this Privacy Policy and GlossGenius’ Terms of Service, or as otherwise required under applicable laws. 

3. When We Disclose the Information We Collect 

We may disclose information in the following situations:

Affiliates. We may disclose the personal information we collect among our affiliates.

Consent. We make personal information available to third parties when we have your consent or you intentionally direct us to do so. For example, if you explicitly sign up for GlossGenius as a member of a salon suite or opt in to other jointly-offered products or services, we may share your personal information with such third parties.

Vendors and Service Providers. We provide access to or disclose your information with our vendors, service providers, contractors and consultants who perform services on our behalf. They provide a variety of services to us, including data storage, marketing analytics, billing, payment processing, marketing, product content and features, customer service, data storage, security, and fraud prevention.  

Protection of GlossGenius and Others. We may disclose certain information if we believe in good faith that doing so is necessary or appropriate to (i) protect or defend the rights, safety, or property of GlossGenius or other parties, including to defend or enforce our Privacy Policy, our Terms of Service, or any other contractual arrangement; (ii) respond to your requests for customer service; and/or (iii) protect the rights, property or personal safety of GlossGenius, its agents and affiliates, its employees, users and/or the public.

Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We may disclose certain information if we believe in good faith that doing so is in accordance with, or required by, any applicable law, regulation or legal process, such as to respond to a warrant, subpoena, court order, or other applicable laws and regulations.

Professional Advisors. We disclose personal information to our legal, financial, insurance and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

Business Transfer. We may disclose certain information, in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Aggregated Information. We may disclose aggregated or de-identified information that cannot reasonably be used to identify you. We will not attempt to re-identify such information, except as permitted by law.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Targeted Advertising and Analytics

We engage others to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, better understand your activity, and perform related services across the web and in mobile applications. To do so, these entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our Services and other websites and mobile apps, including your IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. Some of these disclosures may be considered “sales,” “sharing,” or “targeted advertising” under applicable law. You can opt out of these disclosures by clicking the "Your Privacy Rights" footer link on the bottom of our homepage at www.glossgenius.com.. You can learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices. Your mobile device may also include a feature that allows you to opt out of having certain information collected through mobile apps used for behavioral advertising purposes.

In addition, we may share identifiers, like email addresses and phone numbers, with some of our advertising partners. These advertising partners translate that information into a unique identifier that can then be used to show ads that are more relevant to you across the web and in mobile apps. Depending on where you reside, you may opt out of these disclosures by filling out this form. 

5. Your Choices 

You have certain choices with respect to your information such as:

• Profile Information: You can update certain of your profile information by accessing your account.
• Marketing Communications: You can unsubscribe from marketing emails by following the directions in those emails. Please note that if you unsubscribe from marketing emails, we may still send you administrative emails regarding the Services, including, for example, notices of updates to our Terms of Service or this Privacy Policy.
• Cookies & Analytics: As described in the “Targeted Advertising and Analytics” section above, we and our partners may process personal information to serve you advertisements on third-party properties. You can turn off cookies used for ad targeting purposes as described in the Opt Out of Sales, Sharing, Targeted Advertising section below. In addition, most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
• Precise Location Information: If you initially consent to our collection of location information from your mobile device, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device.
• Mobile Push Notifications: With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

6. Children’s Privacy

You must be at least 18 years of age to use our Services. If you are a parent or legal guardian and you believe that your child provided their personal information to us, please contact us by clicking “Submit Privacy Request” at this link and completing the form that appears. Within the form, please select ‘Other’ under Request Type.

7. Data Retention

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Links to External Sites and Services

The Services may contain links to other websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information will be subject to the privacy policies of those websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of those websites or services.

9. Additional Information for Residents of Certain U.S. States

Certain states, including California, have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures (“State Privacy Laws”). If you are a resident of one of these states, this section applies to you.

Additional Disclosures

Categories of Personal Information We Collect and Disclose

Above, we explain how we collect, use, and disclose information about you. As required by California law, below, we use a table to explain this same information, including the categories of personal information we collect, the types of entities to which we disclose it, and the ways we use each category of information. The table explains our practices today and over the preceding 12 months.

Collection, Use, and Disclosure of Personal Information for Business Purposes

‍ Personal Information that we “Share,” “Sell,” or Use for “Targeted Advertising”

Some of our advertising and analytics activities may constitute “sharing” or “selling” or use of personal information for “targeted advertising” under certain State Privacy Laws. In order to advertise our Services to you and better understand, improve, and personalize our interactions with you, we share and sell the following categories of personal information to the following categories of third parties:

Other Details About Our Information Practices

• We do not knowingly collect, sell, or share personal information about consumers under the age of 16.
• We do not use or disclose any information that is considered “sensitive” under applicable law for the purpose of inferring characteristics about you.

Your Privacy Rights

Opt Out of Sales, Sharing, and Targeted Advertising

‍Some of the activities described in the Targeted Advertising and Analytics section above may be considered “sales” or “sharing” of your information or use of your information for “targeted advertising” under the State Privacy Law that applies to you. You can opt out of cookie-based ad targeting by clicking the "Your Privacy Rights" footer link on the bottom of our homepage at www.glossgenius.com. You will need to renew your opt-out choice if you visit our website from a new device or browser or if you clear your cookies because your opt-out choice will be linked to your browser only. You can also opt out by visiting our website with a legally-recognized opt-out preference signal enabled, such as the Global Privacy Control. In addition to cookie-based ad targeting, we may disclose information about your purchases and contact information (such as email, phone number, and mailing address) to advertising partners, and other third parties for marketing and advertising purposes. These practices may constitute “sales” or “sharing” of your personal information or use of your information for “targeted advertising.” You can opt out of having your information disclosed to these third parties by filling out this form.

‍Access, Deletion, Correction

‍Depending on your state of residence, you may have the right to request access to, or deletion or correction of, your personal information. To make such a request with respect to your personal information, please follow the instructions on this page. You can also access, correct, or delete certain information stored within your online account by logging into your account.

‍Appeals

If we deny your request, you may have the right to appeal our decision. Please follow the instructions on this page to submit your appeal request. If you have concerns about the result of an appeal, you may contact the attorney general in the state where you reside.

‍Authorized Agents

‍If you are submitting a rights request as an authorized agent, you are required to submit proof of your authorization to make the request, such as a valid power of attorney or signed permission from the individual who is the subject of the request.

‍Nondiscrimination

‍We will not discriminate against you for exercising your privacy rights.

10. Non-U.S. Professionals

GlossGenius is currently only available for use within the United States. By using the Services, you acknowledge and agree that you are located in the United States and are otherwise eligible to use the Services. Creating a GlossGenius account outside the United States is a violation of our Terms of Service and we reserve the right to terminate such accounts immediately.

11. Updates to the Privacy Policy

We may change this Privacy Policy to reflect changes in the law, our information practices or the features of the Services. We will indicate the date of the most recent update in the Privacy Policy. If we make a material change to the Privacy Policy, you will be provided with appropriate notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or GlossGenius’ practices, please contact us here or at 888-979-7864.